COVID 19, Travel Update

COVID 19

Page updated on 26 May 2020 (by Kathy Jarvis, director)

We would like to send a huge thanks to all our UK staff and our numerous partners throughout South America for helping enormously with offering to reschedule tours and services for all of our customers who can no longer travel on their chosen dates due to Covid 19. Many thanks to them for that at a very difficult time.

We would like to extend our thanks also to our many customers who have been patient and continue to be so whilst we try to rearrange all holidays and trips that had been programmed for the coming months. We are all waiting to see what may happen. We are in a fast changing situation with many unknowns, so we ask for ongoing patience as we all wait to see how things pan out.

For now, in line with government recommendations, Andean Trails staff are working from home and we have a reduced workforce for the foreseeable future.

Please note that we can be contacted on our normal office emails, which are all being monitored. If you prefer to speak on the phone please email with your number and and let us know good time to speak as one of the staff will then call you as soon as we can.

 

Contact Us:

Email: [email protected] / [email protected]
Tel / WhatsApp: + 44 7754442434 (0900 to 1600 UK time)

 

If you have a holiday organised with us:
We are working though all our bookings to let customers know the options available to them, as and when we know ourselves – usually 30 to 45 days in advance of a proposed departure. If we have not yet been in touch, we will. Meanwhile please do not hesitate to contact us on the emails above, if you would like to, at any time.

If you are not able to travel due to Covid 19 restrictions we would ask that you postpone your trip to a future date. We can postpone almost all services for no extra cost, and we live in the hope that 2021 will see us all return to normal travelling. Your willingness to postpone will help the industry, our UK staff and our many partners in South America.

For the time being we are postponing all balance payments until further notice and we will keep you updated on any changes as and when we have an idea of when travel might open up again.

We would like to reassure all customers that Andean Trails has been running successfully since 1998 and is a strong and well run company. Financially all of our customers’ money is protected by ATOL and a Trust Account and we are fully compliant with CAA regulations.

 

If you would like to make a booking for 2021:
We are open for business and more than happy to take bookings for 2021.

 

Thank you for your understanding and support,

Kathy Jarvis

Director, Andean Trails, since 1998

     

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