Andean Trails has nearly two decades of experience of dealing with South America holidays.
We also offer ATOL (Civil Aviation Authority) protected holidays to give our customers peace of mind when booking and travelling.
We pay a fee to the CAA for every licensable passenger we book since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
When you buy an ATOL protected air holiday package from Andean Trails Ltd you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 6275.
What is ATOL?
The CAA’s ATOL scheme offers protection to your money and your holiday if you book with us. Not everybody is covered (see ‘Who is covered?’ for more), as you must purchase an ‘air package holiday’ with Andean Trails to be protected.
And ‘air package holiday’ is defined as including a flight and some ground services (hotel, transfer, trek etc). This is also known as an ‘ATOL-protected holiday’.
Who is covered?
To be covered by ATOL, you must book a flight and some ground services with us and be from the UK. If you are from the UK and only book ground services and no flights, you are not covered by ATOL (see below for more on how non-ATOL clients are covered).
If you are outside the UK and buy flights with us, you will be ATOL protected IF any of the flights booked with Andean Trails touches/stops in the UK at any point during your holiday package booked with us.
If you buy your flights elsewhere, please check with that agent if you are ATOL protected. Be careful with online flight purchases and make sure you know what protection you have, if any, before paying for flights.
Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.
For land only holidays not involving any air travel, in accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992”, all UK passengers booking with Andean Trails Ltd. are fully protected for the initial deposit and subsequently the balance of all money paid to us, arising from cancellation or curtailment of travel arrangements due to the insolvency of Andean Trails.
I’m not ATOL covered, what protection do I have?
If you are not ATOL covered, any payments you make to us go to a Trust account.
We can only access this money once your tour has been completed, meaning that if anything happens to Andean Trails Limited while you are on holiday, then your money is secure and you can either complete the trip or be able to make it home.
If you pay for your holiday with a credit card, some offer payment protection – please check with your cardholder.
You also should have cancellation protection written into your insurance (which we recommend you have at the time of booking) in case you need to cancel.
Need more information?
Contact us for more and with any questions.
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We had an absolutely amazing trip and everything was perfect.
Highlights – there were loads of highlights. We loved Quito – especially the morning we went up the Teleferico. We could see for miles over the city to snow capped Volcanos beyond. Our Equador guide and driver were brilliant – Miguel and Memo. They went out or their way to make sure we saw as much as possible – we wouldn’t have seen or learned as much without them. We saw humming bird, toucans, tangers and a fantastic bird of prey sanctuary that wasn’t on the original schedule.
The Galapagos Islands were amazing. Again we saw so much and the guides were brilliant. They were so enthusiastic about their islands, the animals and conservation.
Accommodation etc – the hotels were all excellent. We loved the quirkyness of the hotel in Quito. The staff were very helpful and friendly. The Septimo Paraiso eco lodge in the cloud forest and the Hacienda Las Palmeras near Otavalo were great – the food at Las Palmeras was really excellent. The airport hotel was spotless and friendly but the set meal of Spaghetti bolognese wasn’t great to be honest. We ate in some lovely restaurants and the guides picked some lovely places to stop for food.
Sol y Mar on Santa Cruz was lovely too.
We loved Hotel Albemarle on Isabela. It was a perfect place to spend 5 nights. The rooms were comfy, clean with lovely balconies and views. There were some really good local restaurants, especially Coco surf, recommended by Tania, our Isabela guide.
The company that did our trip to Los Tuneles were fantastic. The guide was so enthusiastic and determined that we would see loads of wildlife. He took loads of photos with his gopro then downloaded them all for us for free when we got back. The lunch on the boat that day was chicken and rice which all three of my kids said was the best lunch they’d had all holiday. It might have been because they were all cold and knackered – they even took the hot sweet tea on offer.
I hope we benefitted the local communities. We enjoyed our trips to the coffee plantation and the chocolate factory and certainly brought plenty of chocolate and coffee back with us. I would like to think that the money we spent goes in someway to help conservation efforts and to keep the cloud forests and the Galapagos Islands as special and unique as they clearly are.
We picked Andean trails because you are based in Scotland and seemed to understand out requirements and came up with a perfect sounding itinary. Flying from Galsgow via Amsterdam worked well and for us was definitely the quickest and easiest way to get there.
Everything worked out perfectly. We had a totally brilliant time. I think it is all still sinking in...
L. Keany, UK, Aug 2019
» 4-day Ecuador Family Holiday
The highlight of the climb was the whole experience from meeting the crew to training on the glacier to getting as far as I did.
Hats off to the crew. They all did a great job - everyone of them. Osvaldo was great throughout the entire few days; Alex the cook made some great food with some of the other climbers in the high hut commenting about how good the food looked. Thanks also to the porter Adrian.
I thought the climb was pretty tough overall considering the altitude. Had to catch my breath a few times. Osvaldo was great though and went at a pretty steady pace with lots of guidance.
I chose Huyana Potosi because it was an achieveable 6,000m peak. I didn't summit but enjoyed the whole trip.
Mike Stringfellow, Aug, Aug 2019
» Climb Huayna Potosi in Bolivia
Want to get a taste of Chile's Fiestas Patrias, which start today? www.facebook.com/Andeantrails.…
18th September, 2019 8:07 am
Chile’s long thin geography gives it an incredible variety of landscapes and topography which can be explored more in full with a self drive holiday itinerary. The country boasts awe inspiring desert landscapes, majestic mountain scenery, craggy rocky scenic coasts, lush forests, pristine lakes and much more. The suggested itineraries below can give a taste of some of these attractions. These itineraries can be tailored to suit each individual requirement. Green Patagonia – Lakes, Volcanoes and Forests. 8 Days / 7 nights Pick up car: Puerto Montt airport. Drop off car: Temuco airport. Day 1 …
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