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Andean Trails has nearly two decades of experience of dealing with South America holidays.
We also offer ATOL (Civil Aviation Authority) protected holidays to give our customers peace of mind when booking and travelling.
We pay a fee to the CAA for every licensable passenger we book since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
When you buy an ATOL protected air holiday package from Andean Trails Ltd you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 6275.
What is ATOL?
The CAA’s ATOL scheme offers protection to your money and your holiday if you book with us. Not everybody is covered (see ‘Who is covered?’ for more), as you must purchase an ‘air package holiday’ with Andean Trails to be protected.
And ‘air package holiday’ is defined as including a flight and some ground services (hotel, transfer, trek etc). This is also known as an ‘ATOL-protected holiday’.
Who is covered?
To be covered by ATOL, you must book a flight and some ground services with us and be from the UK. If you are from the UK and only book ground services and no flights, you are not covered by ATOL (see below for more on how non-ATOL clients are covered).
If you are outside the UK and buy flights with us, you will be ATOL protected IF any of the flights booked with Andean Trails touches/stops in the UK at any point during your holiday package booked with us.
If you buy your flights elsewhere, please check with that agent if you are ATOL protected. Be careful with online flight purchases and make sure you know what protection you have, if any, before paying for flights.
Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.
For land only holidays not involving any air travel, in accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992”, all UK passengers booking with Andean Trails Ltd. are fully protected for the initial deposit and subsequently the balance of all money paid to us, arising from cancellation or curtailment of travel arrangements due to the insolvency of Andean Trails.
I’m not ATOL covered, what protection do I have?
If you are not ATOL covered, any payments you make to us go to a Trust account.
We can only access this money once your tour has been completed, meaning that if anything happens to Andean Trails Limited while you are on holiday, then your money is secure and you can either complete the trip or be able to make it home.
If you pay for your holiday with a credit card, some offer payment protection – please check with your cardholder.
You also should have cancellation protection written into your insurance (which we recommend you have at the time of booking) in case you need to cancel.
Need more information?
Contact us for more and with any questions.
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We had a brilliant time , we loved it and managed all the mountain climbing! Our group was fantastic and also the guides .
We celebrated our wedding anniversary and both our birthdays - they managed to arrange cakes for our birthdays and we had such great laughs with everybody.
Shirley & Colin Whittaker (UK), Mar 2020
» Salkantay Lodge Trek To Machu Picchu
Highlights - everything really but probably Isabela.
The island was so beautiful, lots of areas to explore on your own - the walk to Muro de las Lagrimas, lagoons, beach, watching the pelicans diving for fish around sunset. Los Tuneles was probably our favourite snorkelling trip. Kicker Rock would be a close second, we have some fantastic footage of hammerheads.
All the breakfasts were fresh and enjoyable as were the lunches provided on the trips - especially the ceviche on Los Tuneles tour. Andrea, our main contact was great always on time, very friendly, lots of useful information. Overall organisation was excellent - no problems.
Thanks again Tom - it was worth the wait!!
Neil and Julie Buckley (U.K.), Jan 2020
» Galapagos Island Hopping
Which animal might you adopt?
#Galapagos #conservation twitter.com/galapagossip/statu…
14th June, 2020 6:21 pm
Colombia meets the Caribbean on the beautifully laidback and remote island of Providencia. Providencia, 17sq km volcanic cone, rich in history and replete with turquoise waters, is the perfect place to relax, snorkel and swim, as well as take in some rum and history. Here is our quick guide to this marvelous destination. Characters The island has a character of its own and many characters to be known. Everyone knows someone who knows someone to help you out. That person may speak to you in English, Spanish or Criollo. Fresh fish? Try Nelson in the south west of …
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