Andean Trails has nearly two decades of experience of dealing with South America holidays.
We also offer ATOL (Civil Aviation Authority) protected holidays to give our customers peace of mind when booking and travelling.
We pay a fee to the CAA for every licensable passenger we book since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
When you buy an ATOL protected air holiday package from Andean Trails Ltd you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 6275.
What is ATOL?
The CAA’s ATOL scheme offers protection to your money and your holiday if you book with us. Not everybody is covered (see ‘Who is covered?’ for more), as you must purchase an ‘air package holiday’ with Andean Trails to be protected.
And ‘air package holiday’ is defined as including a flight and some ground services (hotel, transfer, trek etc). This is also known as an ‘ATOL-protected holiday’.
Who is covered?
To be covered by ATOL, you must book a flight and some ground services with us and be from the UK. If you are from the UK and only book ground services and no flights, you are not covered by ATOL (see below for more on how non-ATOL clients are covered).
If you are outside the UK and buy flights with us, you will be ATOL protected IF any of the flights booked with Andean Trails touches/stops in the UK at any point during your holiday package booked with us.
If you buy your flights elsewhere, please check with that agent if you are ATOL protected. Be careful with online flight purchases and make sure you know what protection you have, if any, before paying for flights.
Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.
For land only holidays not involving any air travel, in accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992”, all UK passengers booking with Andean Trails Ltd. are fully protected for the initial deposit and subsequently the balance of all money paid to us, arising from cancellation or curtailment of travel arrangements due to the insolvency of Andean Trails.
I’m not ATOL covered, what protection do I have?
If you are not ATOL covered, any payments you make to us go to a Trust account.
We can only access this money once your tour has been completed, meaning that if anything happens to Andean Trails Limited while you are on holiday, then your money is secure and you can either complete the trip or be able to make it home.
If you pay for your holiday with a credit card, some offer payment protection – please check with your cardholder.
You also should have cancellation protection written into your insurance (which we recommend you have at the time of booking) in case you need to cancel.
Need more information?
Contact us for more and with any questions.
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We chose Andean trails after finding you online. As soon as we got talking about our options, it was clear you guys were hugely knowledgeable and could help us plan the perfect trip. We had an incredible time!
Overall Organisation: excellent, couldn’t have been better!
Highlight: It’s hard to pick just one, but exploring the suspension bridges above Grey glacier was amazing, exploring the French Valley, and watching a huge chunk of glacier carve away were some of our favourites.
Low point: I’m not sure we really had a low point, it was all amazing.
Accommodation: hotel in Puerto Natales was great, really quirky, good service. As expected the refugios on the trek were pretty basic but perfectly ok, the cabin at Cuernos though was brilliant!
Food: Again, as expected the food in the refugios was very basic, but edible. Our food in Cuernos refugio was actually very good, a nice treat in the middle of our trek! In the hotel, our breakfast was very good.
Guides: We didn’t really have any, but the lady that met us at the bus station and took us to our hotel was very friendly and helpful.
We enjoyed spending a short period of time in Puerto Natales, spending money in the local shops and restaurants. All the locals were super friendly. Hopefully we contributed to the tourist economy. We were very aware of our impact on the natural environment in the park, and the clear impact humans are having with erosion of paths etc. We were as careful as we could be to make sure we had as little environmental impact as possible.
What would we do differently? Not much really. Other than do some training for the hike, 32km on the first day was hard going!!
We love hiking and spending time in the outdoors. We had a couple of friends that had done the W trek and their experience sounded amazing. We weren’t disappointed!
Thanks for all your help and advice in making our trip an experience we will remember forever!
Anna Redman, UK, 2019
» Patagonia Self-guided Trekking Tour
Andean Trails helped us organise a memorable family trip through Peru and Bolivia.
We loved exploring the diversity these countries have to offer - coast, desert, mountains, salt flats and rain forests – with a balance of culture, activity and a little bit of R&R!
I generally like to do the research for trips myself but after the initial research phase, it was great to have Tom as an expert partner, focused on delivering what we wanted to get out of the trip, whilst adding value by suggesting things that would enhance our experience.
He provided an invaluable sense check on what was possible, adding support and expertise to make our ambitious plan a reality - e.g, organising private transfers to get us to where we needed to be before the border closed etc. and providing the reassurance of a ‘go to’ person on the ground for help when needed. He was fabulous to work with and it felt like planning the trip with a friend.
Tom really knows the people and places in all the locations and his suggestions for activities to keep everyone in the family interested and entertained were spot on, meaning we had lots of cool things to do with wonderfully knowledgeable guides, including special times on Lake Titicaca with a home stay on Amantanti.
Thanks for helping us create the most memorable family trip.
Lynn Oliver, UK, 2017
» Colca Canyon Condors Tour
Kat was lucky enough to spot a Jaguar in Guyana - have you seen one on your travels?
#jaguar #guyana #wildlife www.facebook.com/Andeantrails.…
About 6 hours ago
Larry and Gillian are coming to the end of their month of travelling with Andean Trails in Patagonia. We put together a tour designed to take them off-the-beaten-track – read the first instalment in their blog – covering Santiago and Aysen and remote border crossings. Once in Argentina, Gillian and Larry trekked to the base of Fitzroy and Cerro Torre, and took a day tour to Perito Moreno. They then set off for Torres del Paine on a self-guided trek. Their tour has ended with a few days in Ushuaia and a flight out from Buenos Aires. Check their progress below …
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