Andean Trails: South America Tours Specialist

Hi Alan - Yes, home safe and sound and a wonderful trip.  Feel greatly relaxed and looking forward to planning another trip sometime in the near future. And now for some feedback......   - What was the highlight of your holiday? Was there a low point?

• The highlight was definitely the Iguazu Falls and generally the service everywhere was exceptional and staff were overly helpful.  The low but not so low point was the Hotel Loi Suites - great lobby and the rooms were great but the bar was in the pool room and full of kids and the restaurant wasn’t great. Equally, the Time Suites in Santiago were definitely past their prime and in need of a bathroom upgrade.

• Everything worked extremely smoothly. All pickups happened and all the guides and drivers were knowledgeable, friendly and willing to go out of their way to give us a good time.
• In Mendoza, the hotel offered us a better rate than the company that organised our transfers
• And its possible that the other 5* hotel (Frank will give you the name) was nicer than the Hotel Casa de Uco - but this hotel was very nice too.
• Hotel Terra Atacama was amazing and although expensive was definitely worth the money.  I hadn’t realised that all food, drink and tours were included so that was a lovely surprise.  All staff and tour guides were amazing and the food was delicious.  Would definitely recommend to others.

• Not sure - only in the sense that tourism brings in money.

• Enjoyed it all

• Recommended by a friend.

A Strasser, Australia, May 2019

What was the highlight of your holiday? Was there a low point?

• Both Napo and Galapagos were incredible nature experiences, but driving through the Andean highlands was also spectacular.
• The Coral II is an older ship and after the Anakonda, it was a bit underwhelming.
• The staff and the excursions made the Galapagos a highlight and the food was very good (we actually had a company "hotel manager" on board with us, who inspected everything (like a quality control person), so the staff was on full alert. The staff helped to create a special birthday evening for me with cake and song.

• All accommodations were top rate, we asked for unique historical boutique hotels and you delivered.
• The Hacienda San Augustin de Callo was amazing, and we are so glad you booked three nights!!!!!.  Please never book them for only one night, people we met who only had one night were all very disappointed. We also really enjoyed the Hacienda Cusin, be sure to tell guests to also check out their next door property, the Monastery.
• Food was good everywhere, great Ecuadorian cuisine
• Guides were all very good and spoke English well.

• Stay longer and add Cuenca. I also would buy an underwater camera.

• Kat really helped me to put this together.  We shared our interests and she really listened to our input. I looked at different companies online and you were very responsive.

• At both Cusin and San Augustin, there were nights were we were the only guests or there was perhaps one other couple or family.
• Weather was much better then we expected.  We had some rain, but it never got in the way of our trips and if it rained, it was never for long. This must be their low season, but it was great to not have the crowds.
• Altitude was not a big deal, but hiking uphill was not an easy feat
• As gay men travelling, we felt very welcome everywhere, even though we were offered separate beds in multiple places. In all cases, the situation was quickly resolved once we explained that we were a married couple.  In Ecuador there is still a bit of a macho culture but certainly in the tourism world, being a gay couple did not present any issues.  The owner of San Augustin actually hosted a gay wedding at her hacienda (perhaps something you can add to your trips.....)

H Winters, USA, May 2019