PROTECTING YOUR PRIVACY
CONTENTS OF PRIVACY NOTICE
2. Who Andean Trails Limited is.
3. Explaining the legal base we rely on.
4. When we collect your personal data.
5. What sort of personal data we collect.
6. How and why we use your personal data.
7. Using your data for personalised direct marketing.
8. How we protect your personal data.
9. How long we keep your personal data.
10. Who we share your personal data with.
11. Your rights over your personal data.
12. How you can stop the use of your personal data for direct marketing.
13. Contacting the Regulator.
14. If you live outside the UK.
15. Any questions?
This Privacy Notice sets out the types of personal data we may collect about you when you interact with us.
It also sets out how we store and handle that data, and keep it safe.
2. Who is Andean Trails Limited?
We are a private limited company, registered in Scotland, since 1998.
33 Sandport Street
3. Explaining the legal base we rely on.
European law on data protection sets out a number of different reasons for which we may collect and process your personal data, including:
Consent: In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations: In certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance: If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement .
Legitimate interest: We may ask for your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will need your data to make bookings for the services we provide on your tour. Additionally we may use your booking history to send you personalised offers.
4. When do we collect your personal data?
5. What sort of personal data do we collect?
6. How and why do we use your personal data?
We may collect data about you so we can offer you promotions, products and services that are likely to interest you.
You can opt out of this at any time, by emailing us.
Here’s how we’ll use your personal data and why:
7. Combining your data for personalised direct marketing
We send you offers and promotions that are relevant to your interests.
8. How we protect your personal data
We will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to personal data is password-protected, and sensitive data (such as payment card information) is not stored by us in any way.
We regularly monitor our system for possible vulnerabilities and attack. All our employees who have access to personal data are legally obliged to respect the confidentiality of the data.
9. How long will we store your personal data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
When you make a Booking with us we will delete any passport details within 30 days of your trip ending. With your consent we will retain other data (name, nationality, email, location) for insurance purposes, for business analysis purposes and in order to send our special offers, newsletters and emails to you.
Hard copies of Booking Forms for adults will be retained for 3 years then shredded. If children are included in the booking then we retain the Booking Forms for ten years. Correspondence for bookings of only adults will be kept for 3 years and then deleted. If children are included in the booking then we retain the correspondence for ten years. This is for insurance purposes.
10. Who do we share your personal data with?
We share your personal data with trusted third parties only when required to operate a tour. This will be with airlines or our local partners that help operate our tours.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
11. What are your rights over your personal data?
You have the right to request:
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing – You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
13. How can you stop the use of your personal data for direct marketing?
14. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you may lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or: www.ico.org.uk/concerns (we can’t be responsible for the content of external websites)
15. If you live outside the UK
For all non-UK customers:
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the tours you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
16. Any questions?
We hope this Privacy Notice has been informative.
If you have any questions that haven’t been covered, please contact Kathy Jarvis our director: email@example.com, 33 Sandport Street, Edinburgh, EH6 6EP.
To fully protect your privacy, we reserve the right to amend this policy at any time, and for any reason. We will post the amended terms on this web site as they occur and encourage you to frequently check for updates.
This notice was last updated on 09/05/2018.
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We had an absolutely amazing trip and everything was perfect.
Highlights – there were loads of highlights. We loved Quito – especially the morning we went up the Teleferico. We could see for miles over the city to snow capped Volcanos beyond. Our Equador guide and driver were brilliant – Miguel and Memo. They went out or their way to make sure we saw as much as possible – we wouldn’t have seen or learned as much without them. We saw humming bird, toucans, tangers and a fantastic bird of prey sanctuary that wasn’t on the original schedule.
The Galapagos Islands were amazing. Again we saw so much and the guides were brilliant. They were so enthusiastic about their islands, the animals and conservation.
Accommodation etc – the hotels were all excellent. We loved the quirkyness of the hotel in Quito. The staff were very helpful and friendly. The Septimo Paraiso eco lodge in the cloud forest and the Hacienda Las Palmeras near Otavalo were great – the food at Las Palmeras was really excellent. The airport hotel was spotless and friendly but the set meal of Spaghetti bolognese wasn’t great to be honest. We ate in some lovely restaurants and the guides picked some lovely places to stop for food.
Sol y Mar on Santa Cruz was lovely too.
We loved Hotel Albemarle on Isabela. It was a perfect place to spend 5 nights. The rooms were comfy, clean with lovely balconies and views. There were some really good local restaurants, especially Coco surf, recommended by Tania, our Isabela guide.
The company that did our trip to Los Tuneles were fantastic. The guide was so enthusiastic and determined that we would see loads of wildlife. He took loads of photos with his gopro then downloaded them all for us for free when we got back. The lunch on the boat that day was chicken and rice which all three of my kids said was the best lunch they’d had all holiday. It might have been because they were all cold and knackered – they even took the hot sweet tea on offer.
I hope we benefitted the local communities. We enjoyed our trips to the coffee plantation and the chocolate factory and certainly brought plenty of chocolate and coffee back with us. I would like to think that the money we spent goes in someway to help conservation efforts and to keep the cloud forests and the Galapagos Islands as special and unique as they clearly are.
We picked Andean trails because you are based in Scotland and seemed to understand out requirements and came up with a perfect sounding itinary. Flying from Galsgow via Amsterdam worked well and for us was definitely the quickest and easiest way to get there.
Everything worked out perfectly. We had a totally brilliant time. I think it is all still sinking in...
L. Keany, UK, Aug 2019
» 4-day Ecuador Family Holiday
The highlight of the climb was the whole experience from meeting the crew to training on the glacier to getting as far as I did.
Hats off to the crew. They all did a great job - everyone of them. Osvaldo was great throughout the entire few days; Alex the cook made some great food with some of the other climbers in the high hut commenting about how good the food looked. Thanks also to the porter Adrian.
I thought the climb was pretty tough overall considering the altitude. Had to catch my breath a few times. Osvaldo was great though and went at a pretty steady pace with lots of guidance.
I chose Huyana Potosi because it was an achieveable 6,000m peak. I didn't summit but enjoyed the whole trip.
Mike Stringfellow, Aug, Aug 2019
» Climb Huayna Potosi in Bolivia
Want to get a taste of Chile's Fiestas Patrias, which start today? www.facebook.com/Andeantrails.…
18th September, 2019 8:07 am
Chile’s long thin geography gives it an incredible variety of landscapes and topography which can be explored more in full with a self drive holiday itinerary. The country boasts awe inspiring desert landscapes, majestic mountain scenery, craggy rocky scenic coasts, lush forests, pristine lakes and much more. The suggested itineraries below can give a taste of some of these attractions. These itineraries can be tailored to suit each individual requirement. Green Patagonia – Lakes, Volcanoes and Forests. 8 Days / 7 nights Pick up car: Puerto Montt airport. Drop off car: Temuco airport. Day 1 …
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