PROTECTING YOUR PRIVACY
CONTENTS OF PRIVACY NOTICE
2. Who Andean Trails Limited is.
3. Explaining the legal base we rely on.
4. When we collect your personal data.
5. What sort of personal data we collect.
6. How and why we use your personal data.
7. Using your data for personalised direct marketing.
8. How we protect your personal data.
9. How long we keep your personal data.
10. Who we share your personal data with.
11. Your rights over your personal data.
12. How you can stop the use of your personal data for direct marketing.
13. Contacting the Regulator.
14. If you live outside the UK.
15. Any questions?
This Privacy Notice sets out the types of personal data we may collect about you when you interact with us.
It also sets out how we store and handle that data, and keep it safe.
2. Who is Andean Trails Limited?
We are a private limited company, registered in Scotland, since 1998.
33 Sandport Street
3. Explaining the legal base we rely on.
European law on data protection sets out a number of different reasons for which we may collect and process your personal data, including:
Consent: In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations: In certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance: If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement .
Legitimate interest: We may ask for your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will need your data to make bookings for the services we provide on your tour. Additionally we may use your booking history to send you personalised offers.
4. When do we collect your personal data?
5. What sort of personal data do we collect?
6. How and why do we use your personal data?
We may collect data about you so we can offer you promotions, products and services that are likely to interest you.
You can opt out of this at any time, by emailing us.
Here’s how we’ll use your personal data and why:
7. Combining your data for personalised direct marketing
We send you offers and promotions that are relevant to your interests.
8. How we protect your personal data
We will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to personal data is password-protected, and sensitive data (such as payment card information) is not stored by us in any way.
We regularly monitor our system for possible vulnerabilities and attack. All our employees who have access to personal data are legally obliged to respect the confidentiality of the data.
9. How long will we store your personal data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
When you make a Booking with us we will delete any passport details within 30 days of your trip ending. With your consent we will retain other data (name, nationality, email, location) for insurance purposes, for business analysis purposes and in order to send our special offers, newsletters and emails to you.
Hard copies of Booking Forms for adults will be retained for 3 years then shredded. If children are included in the booking then we retain the Booking Forms for ten years. Correspondence for bookings of only adults will be kept for 3 years and then deleted. If children are included in the booking then we retain the correspondence for ten years. This is for insurance purposes.
10. Who do we share your personal data with?
We share your personal data with trusted third parties only when required to operate a tour. This will be with airlines or our local partners that help operate our tours.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
11. What are your rights over your personal data?
You have the right to request:
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing – You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
13. How can you stop the use of your personal data for direct marketing?
14. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you may lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or: www.ico.org.uk/concerns (we can’t be responsible for the content of external websites)
15. If you live outside the UK
For all non-UK customers:
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the tours you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
16. Any questions?
We hope this Privacy Notice has been informative.
If you have any questions that haven’t been covered, please contact Kathy Jarvis our director: firstname.lastname@example.org, 33 Sandport Street, Edinburgh, EH6 6EP.
To fully protect your privacy, we reserve the right to amend this policy at any time, and for any reason. We will post the amended terms on this web site as they occur and encourage you to frequently check for updates.
This notice was last updated on 09/05/2018.
Can’t find what you’re
looking for? Get in Touch
+44 (0)131 467 7086
+44 (0)131 554 6025
First of all I’d like to say thank you for organising this amazing trip for us, the whole holiday surpassed my expectations.
The trip to Bolivia was a highlight, the organisation and the landscape, enhanced by our Bolivian guide Roger, and our driver Abel. Hotel Tayka del Desierto was a great experience - the starry night!
We were really impressed with all your local partner companies, when you start looking you can see there are so many out there, and wouldn’t know where to start if doing it yourself, it felt like using Andean Trails we got a guarantee of quality.
Our experience of Andean Trails has been excellent, from the work you did and the kindness and reassurance you showed me when I got stressed. When you went away Tom was very prompt and knowledgeable when answering my queries.
Also, who knew we would end up using the Emergency contacts, WhatsApp was invaluable, and Kathy was the BEST.
A Harrison, UK, Oct 2019
The highlight of our holiday was the amazing trek and being in such a remote location surrounded by the most majestic, beautiful mountains. It was absolutely awesome.
Accommodation: It was great in Lima and comfortable in Huaraz with a fantastic rooftop breakfast!
Food: The food on the trek was excellent - we are vegetarian and the cook (Estaban) provided us with delicious, creative and beautiful food throughout and plenty of it. He was like a magician, conjuring up the loveliest food whilst camping in a remote setting.
Guide: Our trek guide (Yunmer) was great. He was extremely informative, had a great sense of humour and was really enthusiastic. He helped carry Jane's water and bag at times - not that we asked him to. He insisted! I have recently had my collarbone plated and he was keen to relieve me of the burden of carrying anything to heavy.
Trek staff: Our donkey / horse driver (Gusman) was brilliant, hard working and quietly helped around camp, setting up, taking down and moving us from one home to the next. The trekking team as a whole were exceptional, really supportive and kind and worked really well together.
Overall organisation was excellent. We felt we were in good hands and looked after well both before and after the trek.
Acclimatising: Acclimatisation walk around Huaraz with Rodolfo was a perfect start to the holiday. Rodolfo is extremely reliable, efficient, well informed and a lovely person. It was great to gain a little insight into the people and culture of the region.
The acclimatisation walk to Laguna Churup with David was another fantastic day. David has been living in the mountains for many years and shared some of his experience and knowledge with us as we surveyed the landscape of peaks, glaciers and lakes.
Benefitting local communities: The local people benefit from the presence of tourists as we provide them an income. Visiting tourists encourages everyone to look after and help maintain this pristine environment- those in the remote communities and also our own trekking team. Visiting tourists also need to respect this. The local people were very grateful that we visited them and also very grateful to Andean trails for their support. They encouraged us to return or send other friends and family. We had some great interactions with our little team and a lot of fun. Sharing our time with these lovely, charming people was very special and we felt that they benefitted as well as us.
Overall: We would strongly recommend anyone who loves nature, being outside and has a sense of adventure to do it.
It is a very special, magical place. Having seen people undertaking the trek unsupported, we felt that having a supported trek was perfect for us as we could really enjoy just being there.
Jane & Greg Windsor, Aus, Sep 2019
» Cordillera Huayhuash Trek, Circuit Walk
South America Travel Special - mailchi.mp/cad4bbf7fc36/south-…
1st November, 2019 3:14 pm
Patagonia National Park in the Chilean region of Aysen was formed in 2018 and is the combination of the Lago Jeinimeni National Reserve, Lago Cochrane/Tamango Reserve and the Parque Patagonia also known as Patagonia Park in the Chacabuco Valley. The new National Park covers an area of over 300,000 hectares. Doug and Kris Tompkins Conservationists Douglas Tompkins, the founder of The North Face and Esprit, and Kristine Tompkins first visited the Chacabuco Valley in 1995. They were captivated by a valley which they saw could become the heart of a world-class, wildlife focused national park. This would be the …
Sign up here to receive the latest news and info from Andean Trails