PROTECTING YOUR PRIVACY
CONTENTS OF PRIVACY NOTICE
2. Who Andean Trails Limited is.
3. Explaining the legal base we rely on.
4. When we collect your personal data.
5. What sort of personal data we collect.
6. How and why we use your personal data.
7. Using your data for personalised direct marketing.
8. How we protect your personal data.
9. How long we keep your personal data.
10. Who we share your personal data with.
11. Your rights over your personal data.
12. How you can stop the use of your personal data for direct marketing.
13. Contacting the Regulator.
14. If you live outside the UK.
15. Any questions?
This Privacy Notice sets out the types of personal data we may collect about you when you interact with us.
It also sets out how we store and handle that data, and keep it safe.
2. Who is Andean Trails Limited?
We are a private limited company, registered in Scotland, since 1998.
33 Sandport Street
3. Explaining the legal base we rely on.
European law on data protection sets out a number of different reasons for which we may collect and process your personal data, including:
Consent: In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations: In certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance: If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement .
Legitimate interest: We may ask for your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will need your data to make bookings for the services we provide on your tour. Additionally we may use your booking history to send you personalised offers.
4. When do we collect your personal data?
5. What sort of personal data do we collect?
6. How and why do we use your personal data?
We may collect data about you so we can offer you promotions, products and services that are likely to interest you.
You can opt out of this at any time, by emailing us.
Here’s how we’ll use your personal data and why:
7. Combining your data for personalised direct marketing
We send you offers and promotions that are relevant to your interests.
8. How we protect your personal data
We will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to personal data is password-protected, and sensitive data (such as payment card information) is not stored by us in any way.
We regularly monitor our system for possible vulnerabilities and attack. All our employees who have access to personal data are legally obliged to respect the confidentiality of the data.
9. How long will we store your personal data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
When you make a Booking with us we will delete any passport details within 30 days of your trip ending. With your consent we will retain other data (name, nationality, email, location) for insurance purposes, for business analysis purposes and in order to send our special offers, newsletters and emails to you.
Hard copies of Booking Forms for adults will be retained for 3 years then shredded. If children are included in the booking then we retain the Booking Forms for ten years. Correspondence for bookings of only adults will be kept for 3 years and then deleted. If children are included in the booking then we retain the correspondence for ten years. This is for insurance purposes.
10. Who do we share your personal data with?
We share your personal data with trusted third parties only when required to operate a tour. This will be with airlines or our local partners that help operate our tours.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
11. What are your rights over your personal data?
You have the right to request:
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing – You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
13. How can you stop the use of your personal data for direct marketing?
14. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you may lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or: www.ico.org.uk/concerns (we can’t be responsible for the content of external websites)
15. If you live outside the UK
For all non-UK customers:
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the tours you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
16. Any questions?
We hope this Privacy Notice has been informative.
If you have any questions that haven’t been covered, please contact Kathy Jarvis our director: email@example.com, 33 Sandport Street, Edinburgh, EH6 6EP.
To fully protect your privacy, we reserve the right to amend this policy at any time, and for any reason. We will post the amended terms on this web site as they occur and encourage you to frequently check for updates.
This notice was last updated on 09/05/2018.
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We chose Andean trails after finding you online. As soon as we got talking about our options, it was clear you guys were hugely knowledgeable and could help us plan the perfect trip. We had an incredible time!
Overall Organisation: excellent, couldn’t have been better!
Highlight: It’s hard to pick just one, but exploring the suspension bridges above Grey glacier was amazing, exploring the French Valley, and watching a huge chunk of glacier carve away were some of our favourites.
Low point: I’m not sure we really had a low point, it was all amazing.
Accommodation: hotel in Puerto Natales was great, really quirky, good service. As expected the refugios on the trek were pretty basic but perfectly ok, the cabin at Cuernos though was brilliant!
Food: Again, as expected the food in the refugios was very basic, but edible. Our food in Cuernos refugio was actually very good, a nice treat in the middle of our trek! In the hotel, our breakfast was very good.
Guides: We didn’t really have any, but the lady that met us at the bus station and took us to our hotel was very friendly and helpful.
We enjoyed spending a short period of time in Puerto Natales, spending money in the local shops and restaurants. All the locals were super friendly. Hopefully we contributed to the tourist economy. We were very aware of our impact on the natural environment in the park, and the clear impact humans are having with erosion of paths etc. We were as careful as we could be to make sure we had as little environmental impact as possible.
What would we do differently? Not much really. Other than do some training for the hike, 32km on the first day was hard going!!
We love hiking and spending time in the outdoors. We had a couple of friends that had done the W trek and their experience sounded amazing. We weren’t disappointed!
Thanks for all your help and advice in making our trip an experience we will remember forever!
Anna Redman, UK, 2019
» Patagonia Self-guided Trekking Tour
Andean Trails helped us organise a memorable family trip through Peru and Bolivia.
We loved exploring the diversity these countries have to offer - coast, desert, mountains, salt flats and rain forests – with a balance of culture, activity and a little bit of R&R!
I generally like to do the research for trips myself but after the initial research phase, it was great to have Tom as an expert partner, focused on delivering what we wanted to get out of the trip, whilst adding value by suggesting things that would enhance our experience.
He provided an invaluable sense check on what was possible, adding support and expertise to make our ambitious plan a reality - e.g, organising private transfers to get us to where we needed to be before the border closed etc. and providing the reassurance of a ‘go to’ person on the ground for help when needed. He was fabulous to work with and it felt like planning the trip with a friend.
Tom really knows the people and places in all the locations and his suggestions for activities to keep everyone in the family interested and entertained were spot on, meaning we had lots of cool things to do with wonderfully knowledgeable guides, including special times on Lake Titicaca with a home stay on Amantanti.
Thanks for helping us create the most memorable family trip.
Lynn Oliver, UK, 2017
» Colca Canyon Condors Tour
Kat was lucky enough to spot a Jaguar in Guyana - have you seen one on your travels?
#jaguar #guyana #wildlife www.facebook.com/Andeantrails.…
About 7 hours ago
Larry and Gillian are coming to the end of their month of travelling with Andean Trails in Patagonia. We put together a tour designed to take them off-the-beaten-track – read the first instalment in their blog – covering Santiago and Aysen and remote border crossings. Once in Argentina, Gillian and Larry trekked to the base of Fitzroy and Cerro Torre, and took a day tour to Perito Moreno. They then set off for Torres del Paine on a self-guided trek. Their tour has ended with a few days in Ushuaia and a flight out from Buenos Aires. Check their progress below …
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