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PROTECTING YOUR PRIVACY
CONTENTS OF PRIVACY NOTICE
2. Who Andean Trails Limited is.
3. Explaining the legal base we rely on.
4. When we collect your personal data.
5. What sort of personal data we collect.
6. How and why we use your personal data.
7. Using your data for personalised direct marketing.
8. How we protect your personal data.
9. How long we keep your personal data.
10. Who we share your personal data with.
11. Your rights over your personal data.
12. How you can stop the use of your personal data for direct marketing.
13. Contacting the Regulator.
14. If you live outside the UK.
15. Any questions?
This Privacy Notice sets out the types of personal data we may collect about you when you interact with us.
It also sets out how we store and handle that data, and keep it safe.
2. Who is Andean Trails Limited?
We are a private limited company, registered in Scotland, since 1998.
33 Sandport Street
3. Explaining the legal base we rely on.
European law on data protection sets out a number of different reasons for which we may collect and process your personal data, including:
Consent: In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations: In certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance: If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement .
Legitimate interest: We may ask for your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will need your data to make bookings for the services we provide on your tour. Additionally we may use your booking history to send you personalised offers.
4. When do we collect your personal data?
5. What sort of personal data do we collect?
6. How and why do we use your personal data?
We may collect data about you so we can offer you promotions, products and services that are likely to interest you.
You can opt out of this at any time, by emailing us.
Here’s how we’ll use your personal data and why:
7. Combining your data for personalised direct marketing
We send you offers and promotions that are relevant to your interests.
8. How we protect your personal data
We will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to personal data is password-protected, and sensitive data (such as payment card information) is not stored by us in any way.
We regularly monitor our system for possible vulnerabilities and attack. All our employees who have access to personal data are legally obliged to respect the confidentiality of the data.
9. How long will we store your personal data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
When you make a Booking with us we will delete any passport details within 30 days of your trip ending. With your consent we will retain other data (name, nationality, email, location) for insurance purposes, for business analysis purposes and in order to send our special offers, newsletters and emails to you.
Hard copies of Booking Forms for adults will be retained for 3 years then shredded. If children are included in the booking then we retain the Booking Forms for ten years. Correspondence for bookings of only adults will be kept for 3 years and then deleted. If children are included in the booking then we retain the correspondence for ten years. This is for insurance purposes.
10. Who do we share your personal data with?
We share your personal data with trusted third parties only when required to operate a tour. This will be with airlines or our local partners that help operate our tours.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
11. What are your rights over your personal data?
You have the right to request:
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing – You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
13. How can you stop the use of your personal data for direct marketing?
14. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you may lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or: www.ico.org.uk/concerns (we can’t be responsible for the content of external websites)
15. If you live outside the UK
For all non-UK customers:
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the tours you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
16. Any questions?
We hope this Privacy Notice has been informative.
If you have any questions that haven’t been covered, please contact Kathy Jarvis our director: [email protected], 33 Sandport Street, Edinburgh, EH6 6EP.
To fully protect your privacy, we reserve the right to amend this policy at any time, and for any reason. We will post the amended terms on this web site as they occur and encourage you to frequently check for updates.
This notice was last updated on 09/05/2018.
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Highlights - everything really but probably Isabela.
The island was so beautiful, lots of areas to explore on your own - the walk to Muro de las Lagrimas, lagoons, beach, watching the pelicans diving for fish around sunset. Los Tuneles was probably our favourite snorkelling trip. Kicker Rock would be a close second, we have some fantastic footage of hammerheads.
All the breakfasts were fresh and enjoyable as were the lunches provided on the trips - especially the ceviche on Los Tuneles tour. Andrea, our main contact was great always on time, very friendly, lots of useful information. Overall organisation was excellent - no problems.
Thanks again Tom - it was worth the wait!!
Neil and Julie Buckley (U.K.), Jan 2020
» Galapagos Island Hopping
To be honest I don't have the words to describe the Galapagos. Breathtaking!!
Thank you so much for the excellent organisation, planning and support. The flights, boat, crew, guides, food and itinerary were excellent and worked really well. The wildlife was simply amazing and the weather perfect.
No low point. Highlight - everything, but in particular seeing a part of our planet that has not been ravaged by humans.
We wished to see as much of the Galapagos as possible and the boat made this possible. We chose Andean Trails because they responded very quickly and efficiently to our original request. Tom has been excellent and we would highly recommend Andean Trails again.
Mark Clixby (U.K.), Jan 2020
» Aida Maria, Galapagos Cruise Boat
How about finishing your holiday to Ecuador with a visit to Puerto Lopez? Here are Kathy's tips on what to see and… twitter.com/i/web/status/12359…
6th March, 2020 5:05 pm
COVID 19 Page updated on 1 April 2020 (by Kathy Jarvis, director) We would like to extend a huge thanks all our UK staff and our numerous partners throughout South America for their help in getting all of our customers home safely in March. Our partners in South America are also helping enormously with offering to reschedule tours and services for all of our customers who can no longer travel on their chosen dates due to Covid 19, so many thanks to them for that at a very difficult time. We would like to extend our thanks also to …
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