Booking Conditions
BOOKING CONDITIONS (July 2026)
Applicable to bookings made from 1 January 2026
These Booking Conditions, together with your Booking Confirmation, itinerary, ATOL Certificate (where applicable) and any other documents referred to in them, form the agreement between you and Andean Trails Ltd.
Please read them carefully before making a booking.
- Definitions
Throughout these Booking Conditions the following expressions have the meanings set out below.
“We”, “our”, “us” means Andean Trails Ltd, a company registered in Scotland, whose registered office is:
33 Sandport Street
Edinburgh
EH6 6EP
United Kingdom
“You”, “your”, “traveller” or “customer” means every person named on the booking.
“Lead Passenger” means the person making the booking on behalf of everyone travelling.
“Package” means a package holiday within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.
“Booking Confirmation” means the written confirmation invoice issued by us after accepting your booking.
“Supplier” means any airline, accommodation provider, transport company, guide, cruise operator or other organisation providing services forming part of your holiday.
“Exceptional Circumstances” means unavoidable and extraordinary circumstances beyond the control of either party, the consequences of which could not have been avoided even if all reasonable measures had been taken.
“Major Change” means a significant alteration to an essential characteristic of your Package as defined under the Package Travel Regulations.
- Your Contract with Andean Trails Ltd
Your contract is with Andean Trails Ltd.
No contract exists until we have received your completed booking, accepted it in writing and issued your Booking Confirmation.
Before this point, quotations, itineraries, website prices and correspondence are invitations to treat only and do not constitute a binding contract.
Your contract is governed by these Booking Conditions together with:
- your Booking Confirmation;
- your final itinerary;
- your ATOL Certificate (where applicable); and
- any additional written conditions relating to specific services, permits or cruises.
Should there be any inconsistency, these Booking Conditions shall prevail except where legislation provides otherwise.
- Making a Booking
Bookings may be made online, by telephone, by email or in writing.
When making a booking you confirm that:
- you are at least 18 years of age;
- all information supplied is accurate;
- you have authority to enter into the contract on behalf of every traveller named on the booking;
- every traveller has authorised you to accept these Booking Conditions on their behalf;
- every traveller agrees to comply with these Booking Conditions.
A booking becomes binding only when we issue our written Booking Confirmation.
- Lead Passenger and Group Bookings
Where one person makes a booking on behalf of two or more travellers, that person is deemed to be the Lead Passenger.
The Lead Passenger confirms that they are authorised by every traveller named on the booking to:
- make the booking;
- accept these Booking Conditions;
- receive correspondence on behalf of the group;
- request amendments where permitted;
- make payments on behalf of the group.
All communications sent to the Lead Passenger shall be deemed to have been communicated to every traveller.
The Lead Passenger is responsible for ensuring all members of the group receive copies of itineraries, travel information, invoices, amendments and these Booking Conditions.
Each traveller remains jointly and severally liable for payment of all sums due under the booking. This means that we may recover any outstanding balance from the Lead Passenger or any traveller named on the booking.
- Prices
All prices published on our website, brochures or marketing material are indicative only.
Prices are based upon costs, exchange rates, taxes and charges applicable on the date the quotation was prepared.
We reserve the right to:
- amend prices at any time before your booking is confirmed;
- correct pricing errors;
- withdraw promotional prices;
- amend quotations where suppliers increase their prices before confirmation.
If an obvious pricing error has occurred, we reserve the right to correct that error before accepting your booking.
Once your Booking Confirmation has been issued, your price will only change in accordance with Clause 13 (Price Changes After Booking).
Unless otherwise stated, quotations remain valid for fourteen days.
- Deposit, Payment and Confirmation
A non-refundable deposit is required to secure your booking.
The amount of the deposit varies according to the arrangements booked and will be shown on your quotation.
Examples include:
- minimum (non refundable) £450 per person where the Inca Trail is included;
- 30% deposit for most tailor-made holidays;
- higher deposits for expedition cruises and certain lodges;
- full (non refundable) payment at the time of booking for most scheduled flights.
The balance of your holiday price must be paid no later than the date stated on your Booking Confirmation.
For many holidays this will be 8 weeks before departure.
Certain holidays, cruises, permits or expedition voyages require earlier payment, often 90 to 120 days before departure.
No reminder is required to be issued.
Failure to pay the balance by the due date constitutes cancellation by you and we reserve the right to cancel your booking and apply the cancellation charges set out in these Booking Conditions.
- What Your Holiday Price Includes
Your Booking Confirmation and itinerary specify precisely what is included.
Unless otherwise stated, your holiday price may include:
- accommodation;
- meals specifically listed;
- ground transport;
- airport transfers where stated;
- guiding services;
- entrance fees where stated;
- national park permits where stated;
- domestic flights where specifically included.
Only those services expressly shown on your Booking Confirmation form part of your Package.
- What Your Holiday Price Does Not Include
Unless specifically included in writing, your holiday price does not include:
- international flights;
- airport taxes;
- visas;
- passport costs;
- vaccinations;
- travel insurance;
- optional excursions;
- meals not stated;
- drinks;
- gratuities;
- porterage;
- baggage charges;
- excess luggage;
- equipment hire unless stated;
- laundry;
- personal expenses;
- telephone charges;
- internet access;
- bank charges;
- credit card charges;
- costs arising from delays outside our control;
- any item not specifically listed as included.
- Website Information and Accuracy
We make every reasonable effort to ensure that the information contained on our website, brochures and marketing material is accurate at the time of publication.
However, errors occasionally occur and information may change after publication.
Photographs are intended to illustrate destinations and accommodation and may not depict the exact room, vehicle, guide, vessel or service provided.
Distances, journey times, walking times, elevations and activity grading are approximate and may vary according to local conditions.
Accommodation descriptions are based upon information supplied by the accommodation provider.
We reserve the right to correct inaccuracies before your booking is confirmed.
- Special Requests
If you have any special requests, including but not limited to:
- dietary requirements;
- adjoining or interconnecting rooms;
- room location;
- lower floor accommodation;
- particular room type;
- airline seating;
- assistance requirements;
- preferred guides;
- special celebrations;
- additional luggage arrangements,
please advise us at the time of booking.
We will pass all reasonable requests to the relevant supplier.
However, special requests are requests only and cannot be guaranteed.
A special request shall become a contractual obligation only where we have specifically confirmed acceptance in writing.
Failure to fulfil a special request shall not constitute a breach of contract unless expressly confirmed by us in writing.
- If You Wish to Change Your Booking
If, after your Booking Confirmation has been issued, you wish to amend any part of your holiday, we will do our best to accommodate your request. However, we cannot guarantee that amendments will be possible.
All requests for amendments must be made by the Lead Passenger in writing.
Any amendment is subject to:
- availability;
- the agreement of our suppliers;
- any applicable airline, accommodation, cruise or permit conditions; and
- payment of all additional costs incurred.
Certain arrangements, including but not limited to scheduled flights, Galápagos cruises, expedition vessels, Inca Trail permits, national park permits, rail tickets and special event tickets, may not be amendable once confirmed.
Where an amendment is possible, we reserve the right to charge:
- a reasonable administration fee; and
- any costs, fees or penalties imposed by our suppliers.
If your requested amendment is not possible, your booking will continue under the original arrangements unless you choose to cancel, in which case Clause 13 will apply.
- Transferring Your Booking to Another Traveller
If you are prevented from travelling, you may transfer your booking to another person who satisfies all conditions applicable to the Package, provided that:
- we receive written notice no later than seven days before departure, or such longer period as may reasonably be required by the relevant suppliers;
- the replacement traveller satisfies all passport, visa, health and fitness requirements;
- all suppliers are able to accept the transfer;
- all additional charges are paid before the transfer is confirmed.
Certain travel arrangements cannot legally be transferred, including many airline tickets, permits, expedition cruises and accommodation booked on non-transferable terms.
Where transfer is not possible due to supplier conditions, the normal cancellation charges will apply.
Both the original traveller and the replacement traveller shall be jointly and severally liable for payment of:
- the outstanding balance; and
- all costs incurred in effecting the transfer.
A transfer is not complete until confirmed by us in writing.
- Cancellation by You
If you wish to cancel your booking, the Lead Passenger must notify us in writing by email or letter.
Cancellation takes effect on the date we receive your written notice.
Because we incur costs from the moment your booking is confirmed, cancellation charges apply.
Unless your Booking Confirmation specifies otherwise, the following charges apply:
Standard Tailor-made Holidays
Deposit only until balance due date
80% from 8–12 weeks before departure
100% within 8 weeks of departure
Certain arrangements are subject to different cancellation terms, including but not limited to:
- Galápagos cruises;
- expedition vessels;
- Amazon lodges;
- Inca Trail permits;
- national park permits;
- scheduled flights;
- rail tickets;
- special event tickets;
- tailor-made arrangements booked on special conditions.
Certain holidays are subject to different cancellation terms because our suppliers impose stricter conditions. These will be stated on your quotation and Booking Confirmation and will override the standard cancellation schedule.
Some components of your holiday, including permits and flights, will become non-refundable immediately after booking
No refund will be payable for:
- unused accommodation;
- missed flights;
- missed transfers;
- curtailed holidays;
- voluntary withdrawal from any activity;
- failure to arrive at the departure point at the correct time.
We strongly recommend comprehensive travel insurance covering cancellation from the date of booking.
- If We Change or Cancel Your Holiday
We begin planning your holiday many months before departure.
Occasionally it may become necessary to make changes to your confirmed arrangements.
Most changes are minor.
Examples of minor changes include:
- substitution of accommodation with accommodation of a similar standard;
- alteration of transport timings;
- change of guide;
- alteration of sightseeing order;
- changes required due to local operating conditions.
Minor changes do not entitle you to compensation.
Major Changes
Occasionally we may have to make a Major Change.
Examples may include:
- a significant change of destination;
- a substantial reduction in the duration of your holiday;
- a significant change in the standard of accommodation;
- removal of an essential feature of your Package.
If a Major Change becomes necessary before departure, we will notify you as soon as reasonably possible.
Where required by the Package Travel Regulations, you will be offered one of the following options:
- accept the revised arrangements;
- accept a suitable alternative Package (where available);
- cancel your booking and receive a full refund.
Where appropriate under the Regulations, compensation may also be payable in accordance with Clause 16.
- Cancellation by Andean Trails
We reserve the right to cancel your holiday before departure where this becomes necessary.
Reasons may include:
- failure to receive the balance by the due date;
- failure to provide essential documentation;
- inability to obtain necessary permits;
- insufficient numbers on a scheduled group departure;
- Exceptional Circumstances;
- safety concerns;
- supplier insolvency;
- government restrictions;
- circumstances making operation of the holiday impracticable.
Where cancellation is due to insufficient numbers, we will notify you no later than:
- 20 days before departure for holidays lasting more than six days;
- 7 days before departure for holidays lasting between two and six days;
- 48 hours before departure for holidays lasting less than two days,
or such other period as may be required by applicable legislation.
Except where cancellation results from Exceptional Circumstances or your own failure to comply with these Booking Conditions, you will receive:
- a full refund; or
- an alternative Package where available.
- Compensation
Where the Package Travel Regulations require compensation to be paid, the amount will depend upon the nature and timing of the change.
Compensation will not be payable where:
- the change is minor;
- you accept a replacement Package of equivalent or higher quality;
- the change results from Exceptional Circumstances;
- the change results from your own actions or omissions;
- the change is caused by a third party unconnected with the Package and is unforeseeable or unavoidable;
- the change is caused by government action, border closures, civil unrest or safety considerations.
Any compensation payable shall take account of any compensation received from airlines or other suppliers in relation to the same event.
- Price Changes After Booking
We reserve the right to increase or decrease the price of your Package after confirmation only where permitted by the Package Travel and Linked Travel Arrangements Regulations 2018.
Price changes may result only from changes in:
- fuel costs;
- transport costs;
- taxes or fees imposed by third parties;
- airport charges;
- port charges;
- exchange rates relevant to your holiday.
If the increase exceeds 8% of the total Package price, you will be entitled to:
- accept the increase;
- accept an alternative Package where available; or
- cancel your booking and receive a full refund.
No surcharge will be imposed within twenty days of departure.
If the above changes reduce the cost of your holiday, any reduction due will be passed on to you after deduction of any administrative costs permitted by law.
- Exceptional Circumstances (Force Majeure)
Except where otherwise required by law, we shall not be liable, nor shall compensation be payable, where the performance of our contractual obligations is prevented or affected by Exceptional Circumstances.
Exceptional Circumstances include, but are not limited to:
- war;
- threat of war;
- terrorism;
- civil unrest;
- riots;
- political instability;
- government restrictions;
- border closures;
- sanctions;
- epidemics;
- pandemics;
- public health emergencies;
- quarantine requirements;
- volcanic eruptions;
- earthquakes;
- landslides;
- avalanches;
- floods;
- wildfire;
- severe weather;
- hurricanes;
- drought;
- acts of God;
- industrial disputes;
- strikes affecting transport providers;
- air traffic restrictions;
- cancellation or delay by airlines;
- closure of airports or ports;
- closure of national parks;
- changes to permit availability;
- action by local authorities;
- safety concerns;
- unavoidable failure of essential infrastructure;
- any other event beyond our reasonable control.
Adventure travel is inherently dependent upon weather, local operating conditions and government regulations.
Where it becomes necessary to alter your itinerary due to Exceptional Circumstances, we and our local representatives may substitute accommodation, transport, activities or routing with alternatives of broadly comparable standard where reasonably practicable.
No compensation shall be payable for changes resulting from Exceptional Circumstances.
Where the Regulations require refunds or other remedies, those statutory rights remain unaffected.
- Adventure Travel and Acceptance of Risk
Andean Trails specialises in adventure, trekking, cycling, wildlife and expedition travel in South America and other remote destinations.
Many of our holidays involve activities which carry a greater degree of inherent risk than conventional holidays. These activities may include, but are not limited to:
- trekking and hiking;
- mountaineering;
- walking at high altitude;
- cycling and mountain biking;
- horse riding;
- kayaking and canoeing;
- rafting;
- wildlife viewing;
- snorkelling;
- small boat travel;
- expedition cruising;
- camping;
- travel in remote or wilderness areas.
You acknowledge that participation in such activities involves risks which cannot be eliminated entirely, even where all reasonable care is taken.
Such risks may include:
- falls;
- altitude sickness;
- difficult terrain;
- rockfall;
- rapidly changing weather;
- river crossings;
- wildlife encounters;
- limited communications;
- delays in obtaining medical assistance;
- evacuation difficulties;
- transport disruption.
By confirming your booking, you acknowledge these inherent risks and agree to follow all reasonable instructions given by guides, tour leaders, ship staff and local representatives throughout your holiday.
Nothing in this clause excludes or limits our liability for death or personal injury resulting from our negligence where such liability cannot lawfully be excluded.
- Health, Medical Conditions and Fitness
Many of our holidays require a reasonable level of physical fitness.
Some involve:
- consecutive days of walking;
- uneven terrain;
- steep ascents and descents;
- remote camping;
- prolonged vehicle journeys;
- high altitude;
- limited medical facilities.
It is your responsibility to ensure that you are medically and physically capable of participating safely in your chosen holiday.
Before confirming your booking, you must tell us about:
- any medical condition;
- disability;
- mobility limitation;
- mental health condition;
- pregnancy;
- allergy;
- dietary requirement with medical implications;
- medication that may affect participation;
- any condition requiring regular medical treatment.
Failure to disclose relevant information may result in:
- refusal of your booking;
- refusal to participate in certain activities;
- cancellation of your holiday without refund where continued participation would present an unacceptable risk to yourself or others.
Where appropriate, we may request additional medical information or a doctor’s certificate confirming your fitness to travel.
We reserve the right to decline or cancel a booking where, acting reasonably, we believe participation would present a significant safety risk.
High Altitude
Many Andean Trails holidays visit locations between 2,500 and 5,500 metres above sea level.
High altitude affects people differently regardless of age or fitness.
Symptoms may include:
- headaches;
- nausea;
- dizziness;
- breathlessness;
- fatigue;
- acute mountain sickness.
Serious medical conditions, including High Altitude Pulmonary Oedema (HAPE) and High Altitude Cerebral Oedema (HACE), although uncommon, can occur.
You accept that:
- altitude illness cannot be predicted;
- no guarantee can be given regarding individual acclimatisation;
- itinerary changes may be necessary for medical reasons;
- guides may require you to descend or leave an activity if they believe this is necessary for your safety.
Guide decisions concerning health and safety are final.
No refund will be payable where activities are missed due to altitude illness or insufficient acclimatisation.
Medication
You are responsible for bringing sufficient medication for the entire duration of your holiday.
Medication should be carried in your hand luggage where appropriate together with copies of prescriptions.
We cannot accept responsibility for medication which is unavailable locally or delayed due to airline baggage problems.
- Passports, Visas, Vaccinations and Entry Requirements
It is entirely your responsibility to ensure that you hold:
- a valid passport;
- any visas required;
- transit visas;
- vaccination certificates;
- health documentation;
- entry permits;
- onward travel documentation;
- evidence of sufficient funds where required;
- any other documentation required by the countries you intend to visit.
Passport validity requirements vary between destinations and may change without notice.
Many countries require passports to remain valid for at least six months after the intended date of departure from that country.
You are responsible for checking the latest requirements before travel.
Failure to obtain the necessary documentation may result in:
- refusal of boarding;
- refusal of entry;
- fines;
- deportation;
- additional travel costs.
We shall not be responsible for any losses arising from failure to comply with immigration or border requirements.
Foreign Office Advice
We recommend that all travellers regularly consult the latest travel advice issued by the UK Foreign, Commonwealth & Development Office (FCDO), or the equivalent authority in their country of residence.
Travel advice may change at short notice.
- Travel Insurance
Comprehensive travel insurance is a condition of booking.
Your insurance policy must provide cover appropriate to the activities included in your holiday.
Depending upon your itinerary, this may include cover for:
- trekking;
- mountaineering;
- cycling;
- horse riding;
- kayaking;
- expedition cruising;
- evacuation by helicopter where available;
- medical treatment;
- repatriation;
- cancellation;
- curtailment;
- baggage;
- personal liability.
Where your holiday involves high altitude trekking, your insurance must specifically cover the maximum altitude reached during your itinerary.
You must ensure that any exclusions relating to age, pre-existing medical conditions or activities are acceptable to you.
We reserve the right to request evidence of suitable insurance before departure.
Failure to obtain appropriate insurance may result in cancellation of your booking.
- Behaviour During Your Holiday
All travellers are expected to behave in a considerate and responsible manner throughout their holiday.
You agree to comply with:
- local laws;
- park regulations;
- environmental rules;
- accommodation policies;
- airline regulations;
- shipboard regulations;
- guide instructions;
- safety briefings.
If, in the reasonable opinion of our staff, local representatives or suppliers, your behaviour:
- endangers yourself or others;
- is abusive, threatening or offensive;
- causes damage to property;
- disrupts the enjoyment of other travellers;
- involves excessive alcohol consumption;
- involves illegal drugs;
- places our suppliers at risk;
- breaches local laws;
we may terminate your holiday immediately.
In such circumstances:
- no refund will be payable;
- we shall have no further responsibility towards you;
- you shall remain responsible for any additional costs incurred.
You agree to indemnify us against any loss or expense arising from your behaviour.
- Accommodation and Local Standards
Accommodation standards vary significantly between countries.
Hotel classifications are based upon local grading systems and should not be compared directly with UK or European ratings.
Many of our holidays visit remote regions where accommodation may be simple, despite being the best available.
Facilities such as:
- internet access;
- air conditioning;
- hot water;
- electricity;
- Wi-Fi;
- plumbing;
- heating;
may occasionally be interrupted or unavailable due to local conditions.
Such interruptions are not normally regarded as failures in the Package provided they reflect local operating conditions.
Room allocation is the responsibility of the accommodation provider.
Specific room numbers, views or locations cannot be guaranteed unless expressly confirmed in writing.
Where circumstances require, we reserve the right to substitute accommodation with accommodation of a similar standard.
- Independent Excursions and Third-Party Services
Any excursion, activity or service booked independently by you whilst on holiday does not form part of your Package with Andean Trails.
This includes, but is not limited to:
- activities booked through hotels;
- excursions purchased directly from local operators;
- restaurant bookings;
- independently arranged transport;
- optional activities booked after arrival;
- additional accommodation arranged directly with suppliers.
Such arrangements are entirely separate contracts between you and the relevant supplier.
We accept no responsibility for the provision, safety, quality or performance of those services.
Any dispute arising from independently booked services should be pursued directly with the supplier concerned.
- Flights, Transport and Itinerary Flexibility
Many of our holidays rely upon scheduled airlines, regional airlines, ferries, railways, expedition vessels and local transport providers whose timetables are outside our control.
Flight times, routes, aircraft types, carriers and operating schedules may change before or after departure.
Any flight timings shown on quotations or itineraries are for guidance only and are not guaranteed.
Where changes occur, we will advise you as soon as reasonably practicable.
Many of our holidays visit remote areas where road conditions, weather, river levels, park regulations and operational considerations may require changes to the planned itinerary.
Accordingly, we reserve the right to alter:
- the order of activities;
- transport arrangements;
- accommodation;
- guides;
- routes;
- departure times;
- arrival times;
- rest days;
- excursion order,
provided that the overall nature and standard of the holiday is not materially affected.
Our tour leaders, local representatives and suppliers may make operational decisions during the holiday where necessary for:
- safety;
- weather;
- conservation;
- road conditions;
- local regulations;
- political circumstances;
- transport disruption;
- customer welfare.
Such decisions are final.
No compensation will be payable where reasonable itinerary changes are necessary to ensure the safe operation of the holiday.
- Our Responsibility
We are responsible for ensuring that the travel services included in your Package are performed with reasonable skill and care and in accordance with these Booking Conditions.
If any travel service is not performed as agreed, we will provide appropriate remedies as required by the Package Travel and Linked Travel Arrangements Regulations 2018.
However, we shall not be liable where any failure is attributable to:
- you or another member of your party;
- a third party unconnected with the provision of the Package where the event is unforeseeable or unavoidable;
- Exceptional Circumstances.
Except where applicable law provides otherwise, we shall not be liable for:
- loss of enjoyment arising from matters outside our reasonable control;
- indirect or consequential loss;
- business losses;
- loss of profit;
- loss of opportunity;
- disappointment arising from matters not amounting to a breach of contract.
Our liability for loss or damage, other than death, personal injury or illness resulting from our negligence, shall not exceed three times the total price paid for the Package, unless a lower limit applies under an applicable international convention.
Nothing in these Booking Conditions limits or excludes liability for:
- death or personal injury caused by our negligence;
- fraud;
- any liability which cannot legally be excluded.
Where international conventions limit the liability of transport providers (including airlines, rail operators, shipping companies and road carriers), our liability shall be limited accordingly.
Any compensation payable by us shall be reduced by any amount received from:
- airlines;
- insurers;
- accommodation providers;
- transport providers;
- any third party,
in respect of the same loss.
- Prompt Assistance
If, whilst travelling, you encounter difficulties during your Package holiday, we will provide prompt and reasonable assistance where required by the Package Travel and Linked Travel Arrangements Regulations 2018.
Such assistance may include:
- providing information about health services;
- assisting you to locate local authorities or consular services;
- helping you make alternative travel arrangements;
- assisting with communications.
Where the difficulty has been caused intentionally or through your own negligence, we reserve the right to recover the reasonable costs of providing such assistance.
Emergency contact details are provided with your final travel documents and are available 24 hours a day for genuine emergencies during your holiday.
- Complaints Procedure
We are committed to providing a high standard of service.
If you experience any problem during your holiday, you must inform:
- your guide;
- tour leader;
- local representative; or
- the relevant supplier,
as soon as reasonably possible.
Most issues can be resolved quickly whilst you are travelling.
If you fail to notify us at the time, we may be deprived of the opportunity to investigate and resolve the matter, which may affect your legal rights.
If your complaint cannot be resolved locally, please notify us in writing within 28 days of the end of your holiday.
Your complaint should include:
- your booking reference;
- full details of the complaint;
- copies of relevant receipts;
- photographs where appropriate;
- any supporting evidence.
We aim to acknowledge complaints promptly and provide a full written response within a reasonable period.
- Data Protection
We process personal information in accordance with UK data protection legislation and our Privacy Policy.
In order to operate your holiday, we may need to share relevant information with suppliers including:
- airlines;
- hotels;
- local operators;
- guides;
- cruise operators;
- insurance providers (where necessary);
- government authorities where legally required.
Some suppliers are located outside the United Kingdom and European Economic Area.
By making a booking you consent to such transfers where necessary for the performance of your travel arrangements.
Our current Privacy Policy is available on our website.
- Financial Protection
Andean Trails Ltd holds an Air Travel Organiser’s Licence (ATOL).
Where your holiday includes flights protected by ATOL, you will receive an ATOL Certificate explaining:
- what is financially protected;
- where to obtain further information;
- who to contact if difficulties arise.
For holidays protected under the Package Travel and Linked Travel Arrangements Regulations 2018, insolvency protection is provided in accordance with the applicable legislation.
Details of the protection applicable to your booking will be confirmed before you enter into your contract.
- Governing Law and Jurisdiction
These Booking Conditions and any contract between you and Andean Trails Ltd are governed by the law of Scotland.
Any dispute which cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Scottish Courts.
Nothing in this clause affects any mandatory consumer rights available under applicable legislation.
- Alternative Dispute Resolution
We hope that any concerns can be resolved directly with us.
If a dispute cannot be settled through our complaints procedure, both parties may agree to refer the matter to mediation or another recognised form of Alternative Dispute Resolution before commencing legal proceedings.
Participation in Alternative Dispute Resolution shall not affect either party
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