BOOKING CONDITIONS (May 2018)
1/ Your booking is made with Andean Trails Ltd. 33 Sandport Street, Edinburgh EH6 6EP.
Your contract is with Andean Trails Ltd (registered company). When making a booking, you guarantee that you have the authority to accept, and do accept for you and on behalf of your party, that you are subject to our Booking Conditions, and are deemed to have read, understood and accepted these.
2/ Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at: https://www.caa.co.uk/atol-protection/
Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking. For land only holidays not involving any air travel, in accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992”, all UK passengers booking with Andean Trails Ltd. are fully protected for the initial deposit and subsequently the balance of all money paid to us, arising from cancellation or curtailment of travel arrangements due to the insolvency of Andean Trails.
3/ To book a tour: send the completed Booking Form together with a non-refundable deposit. (£450 minimum for any tour involving the Inca Trail, 30% of total tour cost for most other tours, non-refundable full payment for all flights). Clients booking by telephone, email or over the Internet will be deemed to have read the booking conditions and accepted them. On receipt of payment and Booking Form we will issue a confirmation invoice, at which point we have accepted your booking and a contract exists. We will not give a detailed breakdown of costings, but we do show a separate figure for land costs and flights. We reserve the right to make changes to and correct errors in quoted prices at any time before your holiday is confirmed.
The balance of your trip price is due no less than eight weeks prior to departure (conditions vary for some tours, so please check). For some tours the balance will be due no less than 120 days prior to departure, please check your quote. No reminder will be sent, so if the balance is not paid by the due date we will regard the booking as cancelled.
4/ The following cancellation charges apply if your final balance due date is 8 weeks prior to departure. Different cancellation charges apply in relation to certain tours or parts of tours so please check your quote for details. If you wish to cancel you must do so in writing, by letter or by email.
For some tours conditions are different. For tours involving flights, Galapagos, any cruises, all inclusive hotels and lodges plus one off events payment due dates and cancellation charges may vary.
Cancellation charges for Galapagos bookings (land and cruises):
5/ If you choose to make an alteration to your trip after your tour has commenced, we will do our best to implement this, but we cannot guarantee it will be possible. In the event of such amendments being made you will be liable for any alteration or cancellation charges for services originally booked, and for the booking of revised arrangements. No refund will be paid to those who do not commence or complete a tour.
6/ A minimum number of bookings is set for scheduled group departures and if there are insufficient members or if we have to cancel your trip for any other reason a full refund will be given. We will not cancel within 6 weeks of our booking departure date, except in circumstances of force majeure, failure to pay the final balance on time, or where the minimum number of bookings on a group departure is not met. If there is any cause for cancellation or amendment after the tour has commenced, we reserve the right to allow our local supplier or tour leader to amend the planned itinerary and accommodation on your behalf and where these amendments are made as a result of force majeure, delays in departure and failed transport connection no compensation will be paid. The tour itinerary may have to be changed due to altered circumstances and conditions. We will make alternative arrangements as required but no refunds will be given for services which are not used as a result.
7/ Our tours involve travel in remote, mountainous regions, at high altitudes, where amenities and medical facilities are few and far between. South America is a largely under developed continent where standards of quality, safety and hygiene are not as high as in Europe. Passenger seat belt regulations are not widely enforced. Hard hats are not normally provided for horse-riding or mountain-biking, arrangements can and do go wrong, delays and discomfort are common here. Every effort is made to ensure your safety and well being, but bookings are accepted on the understanding that you appreciate the risks and hazards associated with this sort of travel. Andean Trails cannot be held responsible for; the consequences of any delays, expenses incurred or alterations caused by illness, weather, war, terrorism, political events, civil strife, strikes, natural disaster, technical difficulties or any event beyond our control. The services and facilities included in your holiday comply with local regulations which apply or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.
8/ Andean Trails Ltd. will not accept responsibility or consequent costs for accidents, injury, lack of fitness, carelessness, illness, negligence or lack of punctuality attributable to the customer. If you have any disability or illness, you must inform us at the time of booking the holiday so advice can be given on the suitability of the trip. Due to the adventurous nature of the tours, all customers must at all times agree to comply with the decisions taken by the local representative, local operator or tour guide. Personal items and baggage remain at all times the responsibility of the customer. In addition responsibility must be accepted for any equipment loaned to you, and you must agree to pay for any loss or damage caused to this equipment while in your care.
9/ All customers must be fully insured for the duration of the tour. Customers are responsible for arranging their own insurance which must cover medical expenses, injury, death, rescue, repatriation, cancellation, curtailment and all activities. Customers must provide Andean Trails Ltd. with insurers’ name, policy number and 24-hour emergency telephone number in case there is a need to contact them. You must carry proof of insurance with you. If you lose any personal items whilst on holiday you are advised to obtain a written police report and/or from a local representative. This will assist with any insurance claim upon your return. We recommend you take out your insurance at the time of booking and double check the small print to ensure it covers all activities you are involved in.
10/ With regard to international flights: Andean Trails Ltd. can book flights for customers as we are an ATOL bonded agency. Andean Trails cannot however take responsibility for changes or alterations to any flights whether booked direct or through Andean Trails.
11/ At this moment, British citizens do not require a visa to visit Peru, Bolivia, Chile, Ecuador or Argentina. Customers of any other nationality should inform us at the time of booking so we can advise on the current situation. A full British passport, valid for at least six months beyond the return date, is required by British citizens travelling on our tours. You are responsible for arranging your passport, and any necessary visas and vaccination certificates. Please check with the relevant embassy for the latest requirements.
12/ If you have a problem or complaint, please bring it to the attention of our local staff immediately so they can do their best to rectify the situation. On your Joining Instructions you will be given details of who to call locally in an emergency. Our 24-hour emergency number is also provided. If you should have a complaint about the tour after your return, it must be made by letter and received by Andean Trails within 14 days of the end of the tour. We will acknowledge and investigate, and reply in full as soon as possible.
13/ In the unlikely event of any sort of dispute arising, the Law of Scotland shall apply. If the dispute cannot be resolved directly between us within 6 weeks of written intimation of the dispute, both Andean Trails Ltd. and our customer shall attempt to settle the dispute by Mediation. A Mediator will be selected with the assistance of the Law Society of Scotland. If the mediation is unsuccessful, the Sheriff Court at Edinburgh shall have jurisdiction.
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We chose Andean trails after finding you online. As soon as we got talking about our options, it was clear you guys were hugely knowledgeable and could help us plan the perfect trip. We had an incredible time!
Overall Organisation: excellent, couldn’t have been better!
Highlight: It’s hard to pick just one, but exploring the suspension bridges above Grey glacier was amazing, exploring the French Valley, and watching a huge chunk of glacier carve away were some of our favourites.
Low point: I’m not sure we really had a low point, it was all amazing.
Accommodation: hotel in Puerto Natales was great, really quirky, good service. As expected the refugios on the trek were pretty basic but perfectly ok, the cabin at Cuernos though was brilliant!
Food: Again, as expected the food in the refugios was very basic, but edible. Our food in Cuernos refugio was actually very good, a nice treat in the middle of our trek! In the hotel, our breakfast was very good.
Guides: We didn’t really have any, but the lady that met us at the bus station and took us to our hotel was very friendly and helpful.
We enjoyed spending a short period of time in Puerto Natales, spending money in the local shops and restaurants. All the locals were super friendly. Hopefully we contributed to the tourist economy. We were very aware of our impact on the natural environment in the park, and the clear impact humans are having with erosion of paths etc. We were as careful as we could be to make sure we had as little environmental impact as possible.
What would we do differently? Not much really. Other than do some training for the hike, 32km on the first day was hard going!!
We love hiking and spending time in the outdoors. We had a couple of friends that had done the W trek and their experience sounded amazing. We weren’t disappointed!
Thanks for all your help and advice in making our trip an experience we will remember forever!
Anna Redman, UK, 2019
» Patagonia Self-guided Trekking Tour
Andean Trails helped us organise a memorable family trip through Peru and Bolivia.
We loved exploring the diversity these countries have to offer - coast, desert, mountains, salt flats and rain forests – with a balance of culture, activity and a little bit of R&R!
I generally like to do the research for trips myself but after the initial research phase, it was great to have Tom as an expert partner, focused on delivering what we wanted to get out of the trip, whilst adding value by suggesting things that would enhance our experience.
He provided an invaluable sense check on what was possible, adding support and expertise to make our ambitious plan a reality - e.g, organising private transfers to get us to where we needed to be before the border closed etc. and providing the reassurance of a ‘go to’ person on the ground for help when needed. He was fabulous to work with and it felt like planning the trip with a friend.
Tom really knows the people and places in all the locations and his suggestions for activities to keep everyone in the family interested and entertained were spot on, meaning we had lots of cool things to do with wonderfully knowledgeable guides, including special times on Lake Titicaca with a home stay on Amantanti.
Thanks for helping us create the most memorable family trip.
Lynn Oliver, UK, 2017
» Colca Canyon Condors Tour
Kat was lucky enough to spot a Jaguar in Guyana - have you seen one on your travels?
#jaguar #guyana #wildlife www.facebook.com/Andeantrails.…
About 6 hours ago
Larry and Gillian are coming to the end of their month of travelling with Andean Trails in Patagonia. We put together a tour designed to take them off-the-beaten-track – read the first instalment in their blog – covering Santiago and Aysen and remote border crossings. Once in Argentina, Gillian and Larry trekked to the base of Fitzroy and Cerro Torre, and took a day tour to Perito Moreno. They then set off for Torres del Paine on a self-guided trek. Their tour has ended with a few days in Ushuaia and a flight out from Buenos Aires. Check their progress below …
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