How to book an Andean Trails holiday
We’re here to help you plan and book your holiday to South America.
Don’t worry about the practical steps, our guide here will walk you through the Andean Trails booking process.
How to book with Andean Trails – a brief overview
1. Get in touch
It seems obvious but it’s always advisable to contact us by email or on +44 (0)131 4677086 before making a booking online.
We may need to check for spaces for your chosen dates on your preferred Galapagos cruise boat, or that there are still Inca Trail permits available.
At any stage of the booking process you can get in touch to ask questions, make amendments to bookings or talk through the trip.
2. Plan your trip
We’re experts at tailor made and group holidays and we love talking to people about our trips, destination countries and hotel options.
Providing lots of options, prices and details to outline itineraries is our speciality and we’re more than happy to look at as many ideas as you wish. Most quotes come with a detailed itinerary so you can get a real feel for what you are booking.
This process – which can be complicate and lengthy, depending on numbers of countries and sites you wish to visit, group size etc – usually involves several emails, a phone call or two or face to face chats in our office.
Sometimes it’s a good idea to get hotels/flights/Galapagos boats on hold to make sure that availability doesn’t disappear.
Through your ideas, dreams and work and our advice you’ve settled on the itinerary for your trip and are ready to book.
Flights will need to be paid for in full to issue them and we ask for a 30% non-refundable deposit as well as a completed booking form for all passengers.
We accept card payments in GBP sterling and in USD, plus bank transfers in many currencies from USD to Rand to AUSD and more (contact us for a full list).
4. Confirmation email
After the payment and booking form has been received, we reserve all services for you and send you a confirmation email.
This reconfirms all services included and not included and is accompanied by an invoice, detailed itinerary, kit list and extra information about the countries you’ll be visiting.
Bookings by UK customers with flights are ATOL protected and you will also receive an ATOL receipt.
5. Balance due
The final balance of your trip is due 8 to 12 weeks before departure depending on the tour you booked. You can pay it off earlier if you wish and we generally send a reminder near the payment deadline.
6. Travel Information document
Some 2-3 weeks before you travel we’ll email you a final word document full of important information to print off and take away with you.
Names, addresses and contact numbers for our representatives/hotels/guides are contained within these instructions, as well as timings, logistics and arrival advice for some countries.
Any who have booked flights will find their e-ticket numbers/locator codes and final flight times here too. Flight times can change in South America and it’s always worth double checking on departure day.
We recommend that you save a copy in your email account just in case you lose the paper copy while travelling.
Please contact us with any doubts or questions you may have once you’ve had a good read through the instructions.
Check-in, fly off and enjoy!
8. Welcome back home
Once you’re back home we drop you a quick email to see how everything has gone.
We love to hear about your adventures and all feedback, good or bad, to help us to improve, as well as see any top snaps or videos of your dream trip to South America.
9. Go back to stage 1
We’re sure you’ll want to go back – so drop us a line!
Can’t find what you’re
looking for? Get in Touch
+44 (0)131 467 7086
+44 (0)131 554 6025
We chose Andean trails after finding you online. As soon as we got talking about our options, it was clear you guys were hugely knowledgeable and could help us plan the perfect trip. We had an incredible time!
Overall Organisation: excellent, couldn’t have been better!
Highlight: It’s hard to pick just one, but exploring the suspension bridges above Grey glacier was amazing, exploring the French Valley, and watching a huge chunk of glacier carve away were some of our favourites.
Low point: I’m not sure we really had a low point, it was all amazing.
Accommodation: hotel in Puerto Natales was great, really quirky, good service. As expected the refugios on the trek were pretty basic but perfectly ok, the cabin at Cuernos though was brilliant!
Food: Again, as expected the food in the refugios was very basic, but edible. Our food in Cuernos refugio was actually very good, a nice treat in the middle of our trek! In the hotel, our breakfast was very good.
Guides: We didn’t really have any, but the lady that met us at the bus station and took us to our hotel was very friendly and helpful.
We enjoyed spending a short period of time in Puerto Natales, spending money in the local shops and restaurants. All the locals were super friendly. Hopefully we contributed to the tourist economy. We were very aware of our impact on the natural environment in the park, and the clear impact humans are having with erosion of paths etc. We were as careful as we could be to make sure we had as little environmental impact as possible.
What would we do differently? Not much really. Other than do some training for the hike, 32km on the first day was hard going!!
We love hiking and spending time in the outdoors. We had a couple of friends that had done the W trek and their experience sounded amazing. We weren’t disappointed!
Thanks for all your help and advice in making our trip an experience we will remember forever!
Anna Redman, UK, 2019
» Patagonia Self-guided Trekking Tour
Andean Trails helped us organise a memorable family trip through Peru and Bolivia.
We loved exploring the diversity these countries have to offer - coast, desert, mountains, salt flats and rain forests – with a balance of culture, activity and a little bit of R&R!
I generally like to do the research for trips myself but after the initial research phase, it was great to have Tom as an expert partner, focused on delivering what we wanted to get out of the trip, whilst adding value by suggesting things that would enhance our experience.
He provided an invaluable sense check on what was possible, adding support and expertise to make our ambitious plan a reality - e.g, organising private transfers to get us to where we needed to be before the border closed etc. and providing the reassurance of a ‘go to’ person on the ground for help when needed. He was fabulous to work with and it felt like planning the trip with a friend.
Tom really knows the people and places in all the locations and his suggestions for activities to keep everyone in the family interested and entertained were spot on, meaning we had lots of cool things to do with wonderfully knowledgeable guides, including special times on Lake Titicaca with a home stay on Amantanti.
Thanks for helping us create the most memorable family trip.
Lynn Oliver, UK, 2017
» Colca Canyon Condors Tour
Kat was lucky enough to spot a Jaguar in Guyana - have you seen one on your travels?
#jaguar #guyana #wildlife www.facebook.com/Andeantrails.…
About 6 hours ago
Larry and Gillian are coming to the end of their month of travelling with Andean Trails in Patagonia. We put together a tour designed to take them off-the-beaten-track – read the first instalment in their blog – covering Santiago and Aysen and remote border crossings. Once in Argentina, Gillian and Larry trekked to the base of Fitzroy and Cerro Torre, and took a day tour to Perito Moreno. They then set off for Torres del Paine on a self-guided trek. Their tour has ended with a few days in Ushuaia and a flight out from Buenos Aires. Check their progress below …
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