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After an initial chat on the phone, Tom received our general brief for a month-long trip to Patagonia, to include a few specific places and activities with an emphasis on trekking. His first comprehensive draft arrived soon after. Subsequently, it was a joy to work with Tom as he swiftly and effectively amended the plan to reflect our evolving appreciation of where we were heading. Nothing seemed too much trouble, repeat questions included. The result was a relaxed and thoroughly enjoyable introduction to South America. The itinerary was thorough and well briefed, the travel arrangements practical. All the necessary paperwork and ticketing clear and correct. There was never a hitch, doubt or wasted day. The in-country agents were also on the ball and supportive on the occasion we made a minor change at short notice. No drama, no problem. We recommend Andean Trails, and Tom, without reservation and aim to use their services again. We heard about Andean Trails from family & by reading travel books. (On spotting a puma on the Paine W trek) The puma was around the Central hotel area on our way up to the Torres, initially seen as two green eyes in the dark at about 30m. We waited at the hotel until half light, tried again only to face it coming aound the corner here. We finally continued 15 minutes later passing it lying in the grass about 20m off the path. Seen by others up to an hour later. One of a pair apparently. Kind of (not) cuddly!

Lars and Susie Smith
» Self-guided Torres del Paine W Trek

We had a great time. All arrangements were  smooth and the guides all great - Jorge in Quito, Gabriel in Mindo and Sebastian for our hiking week. We had walks on the Cotopaxi paramo, and great lunches! And we had another great walk around Quilotoa crater. Our week cruising on Tip Top II in the Galapagos was everything we could have asked for, a fantastic time. Thanks again for organising this trip.