ATOL
Andean Trails has nearly two decades of experience of dealing with South America holidays.
We also offer ATOL (Civil Aviation Authority) protected holidays to give our customers peace of mind when booking and travelling.
We pay a fee to the CAA for every licensable passenger we book since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
When you buy an ATOL protected air holiday package from Andean Trails Ltd you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 6275.
What is ATOL?
The CAA’s ATOL scheme offers protection to your money and your holiday if you book with us. Not everybody is covered (see ‘Who is covered?’ for more), as you must purchase an ‘air package holiday’ with Andean Trails to be protected.
And ‘air package holiday’ is defined as including a flight and some ground services (hotel, transfer, trek etc). This is also known as an ‘ATOL-protected holiday’.
Who is covered?
To be covered by ATOL, you must book a flight and some ground services with us and be from the UK. If you are from the UK and only book ground services and no flights, you are not covered by ATOL (see below for more on how non-ATOL clients are covered).
If you are outside the UK and buy flights with us, you will be ATOL protected IF any of the flights booked with Andean Trails touches/stops in the UK at any point during your holiday package booked with us.
If you buy your flights elsewhere, please check with that agent if you are ATOL protected. Be careful with online flight purchases and make sure you know what protection you have, if any, before paying for flights.
Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.
For land only holidays not involving any air travel, in accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992”, all UK passengers booking with Andean Trails Ltd. are fully protected for the initial deposit and subsequently the balance of all money paid to us, arising from cancellation or curtailment of travel arrangements due to the insolvency of Andean Trails.
I’m not ATOL covered, what protection do I have?
If you are not ATOL covered, any payments you make to us go to a Trust account.
We can only access this money once your tour has been completed, meaning that if anything happens to Andean Trails Limited while you are on holiday, then your money is secure and you can either complete the trip or be able to make it home.
If you pay for your holiday with a credit card, some offer payment protection – please check with your cardholder.
You also should have cancellation protection written into your insurance (which we recommend you have at the time of booking) in case you need to cancel.
Need more information?
Contact us for more and with any questions.
Testimonials
W. Kyle, USA. 4-day Inca Trail trek, Cusco and Sacred Valley, April 2025 Food was awesome, at our Cusco hotel and on the Inca trail. There were so many highlights: the way our guide explained in great detail about all the birds, plants (especially all the different orchids), in addition to his knowledge on all the ancient historical sites was quite amazing. It made the trail more like an adventure, instead of a hike. All of the people at the hotel in Cusco were very helpful, especially Kevin, who brought oxygen to my room Saturday morning when I was still having issues adjusting to the high altitude in Cusco. The other tour guides, Eddie on the walking tour of Cusco, and Mateo, who did the Sacred Valley tour were good. Andean Trails was recommended by Responsible Travel, my first contact for this adventure.
W. Kyle
» 4-Day Inca Trail Hike To Machu Picchu, Peru
D. Joselow and family, USA. Land-based Galapagos holiday, April 2025 The accommodations were great - clean, comfortable, and well located. The food was good, especially the farm lunches. We also really enjoyed the meals on the boats. The overall organization of the trip was terrific. We were a big group and everything ran as expected. We could not have felt better taken care of. Everyone was very kind and very gracious. Honestly, the entire trip was exceptional. We definitely loved the wild life, on land and on/in the water. Learning the history was also great. The Interpretation Center on St Cristóbal was small but very informative. We also loved our boat trips - Kicker Rock, Española,Tuneles. Guide Maritza is a treasure. She has great energy and a clear passion for the place. She was patient and good humored, exceptionally hard working and incredibly knowledgeable. We were told she was a last minute substitute. We sure got lucky. We didn’t know we were going to have our own private guide for the entire time. That actually made the trip and I would recommend this to anyone traveling to Galapagos. The boat crews on St Cristóbal and Isabela were kind and funny and thoughtful. We had a blast spotting dolphins and whales and other creatures. The crew members were always looking out for us and doing everything they could to make us comfortable. Everything felt very local - the farms and ceviche evening and brewery were all about our hosts. But the boats and buses and hotels and restaurants felt the same. The kids rented surf boards and had a great time talking surf with the owner. We found warmth and kindness everywhere so hopefully we did no harm and showed appropriate respect and appreciation. Honestly we can’t imagine a better trip. We would absolutely recommend the itinerary - and Andean Trails - to anyone. We chose Andean Trails because someone we know used the organization to tour the Galapagos and had a great trip. We wanted to do a land-based trip and couldn’t find another organizer who seemed to have the expertise and offered various land options. This was a pretty unusual trip for us, our first time out of the U.S as a family. We didn’t closely examine other Andean Trails offerings but would certainly recommend the group to others. I have to close by thanking you for all your help. We had lots of different questions and lots of different needs in throughout the planning. You were very patient on all of it. That made us very confident that the trip itself was going to be as wonderful as you were. It was. Thanks so, so much. This was a bucket list adventure. I am not sure how any future trip can compare.
» Galapagos Island Hopping: San Cristóbal, Isabela and Santa Cruz
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