What happens if I need to cancel?

If you wish to cancel you must do so in writing and the following percentages will be charged based on the date of receipt in writing, by letter or by email.

Cancellation charges for standard tours (not including Galapagos, cruises, flights, all-inclusives)::   

• Up to balance due date, usually 8 or 9 weeks before departure – deposit only
• 4-8 weeks before departure – 80%
• Less than 4 weeks before departure – 100%

For some tours conditions are different. For tours involving flights, Galapagos, any cruises, all inclusive hotels and lodges plus one off events payment due dates and cancellation charges may vary.

Cancellation charges for Galapagos bookings (land and cruises):

• Up to balance due date, usually 120 days before departure – deposit only
• 120 to 90 days before departure – 50%
• Less than 90 days before departure – 100%

We will inform you at the time of booking if cancellation and payment conditions are different from the above. If you choose to make an alteration to your trip after your tour has commenced, we will do our best to implement this, but we cannot guarantee it will be possible.

In the event of such amendments being made you will be liable for any alteration or cancellation charges for services originally booked, and for the booking of revised arrangements. No refund will be paid to those who do not commence or complete a tour.