What do I do if I’m on holiday and not happy with something?

In the first instance call our local partner/representative as they will be able to respond much more quickly and actively than we can.

If the matter is not urgent you can email us too.

If the local representative cannot help, or you cannot locate them, or you wish to speak to us directly, or the matter is urgent, please locate your Travel information document and call us on the office number +44 7396700841 (during office hours) or the emergency mobile outside of office hours.

We will respond as soon as we can and stay in touch with you until any issues have been resolved.